Posted on March 5, 2013

Shipping:

We want you to never get any nasty shipping cost surprises and therefore offer $6 shipping all day everyday.

We also want you to receive your product in the shortest possible time so you can begin to enjoy it. We process all orders Monday through Friday and you can expect delivery 7 working days after you placed you order with us.

Please contact info@thedietrichcollection.com.au if you have a shipping query and we will endeavor to help you ASAP.

If you provide incorrect shipping details your product will be returned to The Dietrich Collection. The cost to re-ship your item will be covered by you the customer.

We put time and effort into packaging your products so they arrive to you safely. If however your goods sadly arrive damaged or there is something missing we will aim to replace them as soon as we receive the goods to The Dietrich Collection warehouse, 3 Dindima Place Bangor 2234. If returned goods get lost or stolen in transit we cannot take any responsibility for this.

At this time we only ship within Australia.

Returns:

We hope you enjoy all of our products. However if you are unhappy or the item is not as you expected you are able to return the product to us. We will issue you with a refund or exchange. We accept returns within 14 days of your purchase date. We do not accept returns on sale or reduced items. Products must be in their original condition in order for returns to be accepted.

Please note that all shipping costs will be incurred by you, including the re-shipping costs. Please email info@thedietrichcollection.com.au and send your products back to our warehouse: 3 Dindima Place Bangor 2234. Goods are your responsibility until they arrive back into our care, including any packages damaged or lost in transit to us.

Privacy Policy:

We need to collect certain information when you purchase from us in order to process payments and ensure your products arrive to you in the correct place. We understand that your privacy is important and we ensure to collect and use the information only within the guidelines of Australian Privacy Law. We do not share any information with outside parties unless required to process your order.

Credit Card : How do we process this?

We do not keep any credit card information on our servers once we have processed your payment.

If you have any concerns or queries in relation to this policy please do not hesitate to contact us at info@thedietrichcollection.com.au